Refund Policy

Downloadable Products

CHIMENE graphics offers refunds to any unsatisfied customer up to 30 days after the date the purchase was made.

BEFORE you purchase a product from CHIMENE graphics, please explore the theme’s demo version first, and then read the Terms of Service and FAQ.

If you have any PRE-SALE questions, please feel free to contact CHIMENE graphics through this contact form.

By purchasing CHIMENE graphics themes, you are agreeing to the terms of this refund policy.

To exercise the right of withdrawal and get a full refund within 14 working days, you must inform me through e-mail: hello[at]chimene-graphics dot com. Provide your order details(theme name, order number).

You have the right to a full refund, IF

  • theme is not as described and looks different from the demo version
  • theme is not working properly because of theme related bugs that cannot be fixed

If you are having any trouble with your theme, contact the Support first. CHIMENE graphics will assist and help with your theme.