The terms ‘I’ and ‘our’ and ‘sites’ refer to chimene-graphics.com and all pages associated with it, namely demo.chimene-graphics.com, support.chimene-graphics.com. The terms ‘user’, ‘you’ and ‘your’ refer to customers, visitors and users of chimene-graphics.com and all pages associated with it. This agreement is between Chimene graphics with its sub-sites and you.
By visiting the chimene-graphics.com sites listed above, you agree to the Terms and Conditions of these sites.
Products, services and materials presented on these sites are all subjected to the following Terms of Conditions.
Use of Sites
You must be 18 years of age or older in order to use my services and buy my services and WordPress themes.
When you purchase one of my themes, you are asked to create an account and submit some information such as name, email, address, username and password. All information provided must be accurate and without erros. You are prohibited from doing illegal activities, therefore violate any laws, within these websites.
I offer theme installation and setup services for all themes purchased through my web shop. You must be a verified customers to be eligible for this services.
Refusal of Service
Once you purchase services and materials from these sites, you agree to pay for your order. I will not conduct any action until your payment is cleared or completed. I strongly recommend to read the FAQ first, before you order any service or purchase one of my themes.
Theme Installation and Setup Requirements
My WordPress themes only work on self-hosted WordPress.org. A domain name and hosting are required in order to upload Chimene graphics WordPress themes. My themes work well on any clean WordPress installation, perform well on all browsers. Make sure to test browser compatibility on the Demo site.
Chimene graphics WordPress themes are built on the Twenty Twelve Framework from Automatic. This Framework is clean, bloat-free, customizable and performs fast.
My WordPress themes are released under the GNU General Public License. You obtain the right to use and modify them for personal or commercial use. There is no limitation and you are licensed to upload the theme on as many sites and domains as you wish.
Once you make your order, you will receive a confirmation email with details of your purchased product. In case you do not, for any reason, get a confirmation email, contact me immediately. Lastly, always check your spam and junk folder.
Refund Policy and Right of withdrawal
CHIMENE graphics offers refunds to any unsatisfied customer up to 30 days after the date the purchase was made.
If you have any PRE-SALE questions, please feel free to contact CHIMENE graphics through this contact form.
By purchasing CHIMENE graphics themes, you are agreeing to the terms of this refund policy.
To exercise the right of withdrawal and get a full refund within 14 working days, you must inform me through e-mail: hello[at]chimene-graphics dot com. Provide your order details(theme name, order number).
You have the right to a full refund, IF
- theme is not as described and looks different from the demo version
- theme is not working properly because of theme related bugs that cannot be fixed
If you are having any trouble with your theme, contact the Support first. CHIMENE graphics will assist and help with your theme.
Once I verify your customer status via Support Ticket, I will assist and provide support for your purchased product. Please note and understand that I don’t offer support via email or social media network sites, phone, WhatsApp, Viber or Skype.
In order for me to provide you full support, I will request your purchase details and login details.
I will NEVER request your credit card information or other sensitive details. All your information submitted via Support Ticket are confidential.
General support hours are from Monday to Friday, 10am to 4pm CET. Please be aware of the different time zones. I will reply within 24 hours to support tickets submitted during that time. For more complex issues, the support request may take up to 48 hours. Please understand that support requests sent during weekends and public holidays will be processed on business days only.
CHIMENE graphics support includes
- Questions on theme related features and settings.
- Fixes of issues arising from theme related features and functionalities.
CHIMENE graphics will make sure that your theme works properly and looks like the demo site.
I will NOT provide any support for
- hosting and server related issues,
- general WordPress issues,
- installation of third party themes and plugins,
- third party theme customization,
- third party themes and plugins bugs.
If you wish for CHIMENE graphics to customize your purchased CHIMENE graphics theme, change or remove features and functionalities, please send a request. This individual Theme Customization is not included in free support.
I make sure to test all CHIMENE graphics themes’ compatibility with the latest WordPress version.
With every reported and discovered bug, I update the theme in question. Updates are also in order, when I add new theme features. All theme updates are free of charge for my customers.
Images and Graphics
All images, provided by Chimene graphics WordPress themes, are under my copyright. My resources are Canon EOS 100 and Photoshop.
Free personal and commercial goods
Materials and products provided on these sites are intellectual property of Chimene Gaspar. You are prohibited from republishing themes, graphics and images provided by these sites.
I reserve the right to change, modify and update the Terms and Conditions, without any prior notice.
Limitation of Liability
By visiting and using services provided on these sites, you agree that, under no circumstances, I am liable for direct or indirect damages arising out of these sites.
I am not liable for damages caused by connection issues or system failure, attacks from hackers or any other third parties to gain access to my website.
Third Party Liability
Chimene graphics WordPress themes make use of third party plugins, such as WooCommerce, MailChimp, Contact Form 7 and provides, in some cases, links to third parties. I’m not liable for damages caused by third party resources and links.
I don’t share customers personal information with any third parties. I may ask you for your information but always in connection with your support request previously sent to me.
As for now, I don’t store cookies, nor do I sent out daily newsletter to the email address you provided. More information here.
Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.